Om Opticals® website is owned by Om Opticals®, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Om Opticals®, and which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using the Om Opticals® website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
This Privacy Policy explains what information we collect, why we collect it, and how it is handled.
01
Who We Are
Om Opticals® is a heritage eye care and eyewear clinic established in 1963, based at Ground Floor, Pranam Complex, Eknath Rang Mandir Rd, beside Sant Eknath Rang Mandir, New Usmanpura, Chhatrapati Sambhajinagar, Maharashtra 431005, India and an authorized Essilor lens partner (Varilux, Crizal). We are the data controller for the personal information collected via this website.
02
This Website Is Informational Only
This website does not sell products online. It does not process payments, and it does not require you to create an account. The only personal information we collect is what you voluntarily submit through our Contact Us / Enquiry form.
03
Information We Collect
When you use our Contact Us form, we may collect:
- Your name
- Your email address
- Your phone number
- Subject of your enquiry
- Your message
- Your consent to be contacted (see below)
We do not collect payment information, government ID numbers, or any sensitive personal data through this website.
04
How We Use Your Information
We use the information you submit to:
- Respond to your enquiry
- Provide information about our brands, products, eye tests, or services
- Improve our customer service
- Send you marketing content, such as offers, promotions, new product or brand updates, and other communications about Om Opticals®, via phone, RCS, SMS, WhatsApp, email, or other messaging services
We will use your phone number to contact you via phone, SMS, WhatsApp, or other messaging services. We will only do this if you have provided your consent when submitting the form. Marketing content is sent only where you have also given the separate marketing consent described in Section 5, and once given we will continue to send it unless and until you ask us to stop (see Section 9 for how to opt out).
05
Consent
Our contact form carries two separate consent statements, so that agreeing to hear back about an enquiry does not also sign you up for marketing. The first sits next to a checkbox you must tick in order to submit the form:
I agree to be contacted about this enquiry by phone, RCS, SMS, WhatsApp or email, and I accept the Terms and Conditions and Privacy Policy.
Ticking it means you agree to be contacted by Om Opticals® via phone, RCS, SMS, WhatsApp, or email in order to answer the enquiry you have sent us.
The second is optional, and sits next to a checkbox of its own:
Send me occasional updates about products, services or offers. Optional. You can withdraw this at any time.
Ticking this second box means you agree to receive marketing content from Om Opticals® on an ongoing basis (offers, promotions, updates, and new arrivals) through those same channels. That consent remains valid until you withdraw it, and we will keep sending you marketing content unless and until you ask us to stop. You may withdraw either consent at any time by contacting us (see Section 9); opting out of marketing does not stop us replying to a direct enquiry.
06
Cookies
This website may use basic cookies or analytics tools to understand how visitors use our site (e.g., which pages are viewed most) and to improve performance. These do not collect personally identifiable information beyond standard web analytics data.
07
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share it only with:
- Service providers who help us operate this website or manage customer communications (e.g., hosting, messaging/SMS providers), under confidentiality obligations
- Authorities, where required by law
08
Data Retention
We retain the information you submit through the contact form for as long as necessary to respond to your enquiry and maintain reasonable business records. Where you have consented to receive marketing content, we will also retain your details for as long as needed to continue sending you that content, until you ask us to stop or withdraw your consent, after which your information is deleted or anonymized, save for what we are legally required to keep.
09
Your Rights
You may contact us at any time to:
- Ask what personal information we hold about you
- Request correction or deletion of your information
- Withdraw consent to be contacted, or opt out of marketing communications specifically, while still allowing us to respond to a direct enquiry
To exercise any of these rights, contact us at:
10
Data Security
We take reasonable technical and organizational measures to protect the personal information you share with us from unauthorized access, loss, or misuse.
11
Children's Privacy
This website is not directed at children under 18, and we do not knowingly collect personal information from minors.
12
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. The updated version will be posted on this page with a revised effective date.